Joe Hanley
joe@audiblegenius.com

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Updated May 9th, 2024 by Joe Hanley

You keep saying the Syntorial lessons are “interactive”. What exactly do you mean?

The best way to see what we mean is via this helpful walkthrough video:  ...

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Updated April 19th, 2024 by Joe Hanley

I'm having problems with Syntorial's audio on Windows (glitchy, crackling, silent, etc). How do I fix it?

First, try the following: In Syntorial, go into the Options menu, and select MIDI And Audio Preferences. Under "Audio Device Type" select "Windows Audio". Close Preferences. If that doesn't work (or Windows Audio was already selected): Right-click the sound icon in the Windows system tray In "Spatial Sound" select "Windows Sonic for Headphones" Rest...

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Updated April 23rd, 2024 by Joe Hanley

Can I buy Syntorial as a gift for someone?

Go to the Buy Now page Click the "Gift" checkbox underneath the Buy Now button Click the Buy Now button to check out. Put in your information, not the recipient. You'll receive an email with instructions to forward to the recipient, at a time of your choosing. These instructions will tell the recipient to go to a special Redemption page on our site,...

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Updated June 6th, 2024 by Joe Hanley

Do you offer a military veteran discount on Syntorial?

Yes! Simply contact us and attach proof. Feel free to redact any sensitive information from the proof....

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Updated April 23rd, 2024 by Joe Hanley

Will installing the full version of Syntorial erase my progress from the demo?

No! Once you install and authorize the full version you'll automatically pick up from where you left off in the demo....

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Updated April 23rd, 2024 by Joe Hanley

What version of Syntorial do I have installed? What's the latest version?

How to find out your version Mac Open Syntorial Go into the "Syntorial" menu at the top left of your screen Select "About Syntorial" You'll see the version number there Windows Open Syntorial Go into the Help Menu at the top of the Syntorial window Select "About Syntorial" You'll see the version number there iPad Open Syntorial Go into the Menu at t...

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Updated April 19th, 2024 by Joe Hanley

Does Syntorial come in other languages besides English?

Syntorial is currently available in English and Japanese. The language can be selected in one of two ways: When opening Syntorial for the first time you will be asked which language you prefer If you've already set up Syntorial, you can switch languages anytime via: Mac or Windows: Go into the Languages menu at the top of your screen and select your...

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Updated April 23rd, 2024 by Joe Hanley

I need to download Syntorial again, but the download link expired

You can download Syntorial anytime by logging into your account, and going to Downloads....

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Updated April 24th, 2024 by Joe Hanley

Do I need my own synth to use Syntorial?

No, Syntorial comes with a custom, quality, built-in soft synth, used throughout the entire program....

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Updated April 23rd, 2024 by Joe Hanley

What topics, like types of synthesis and parameters, does Syntorial cover?

The free demo comes with Syntorial’s fully featured synth so you can try it out and get familiar with its full capabilities. To check out the synth, open Syntorial, and then: Mac/PC: In the Options menu, select “Launch Standalone Synth” iPad: Tap the Menu button at the top left, and select “Launch Synth” What types of synthesis does Syntorial cover?...

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Updated June 13th, 2024 by Joe Hanley

How long does it take to complete each lesson in Syntorial?

Each lesson varies, and each person varies:  The video Demonstration portion ranges 2-6 minutes.  The Challenge portion varies even more depending on the level of difficulty and the strength of your ear. Sometimes a challenge can take only a few minutes, but as things get harder that time can rise to anywhere from 10-30 minutes on average. The most ...

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Updated April 23rd, 2024 by Joe Hanley

If I need to reinstall Syntorial later on, can I download it again?

Yes. You can download Syntorial anytime via your online account → Downloads...

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Updated July 22nd, 2024 by Joe Hanley

How do I reset my Syntorial progress?

You can easily reset your progress by creating a new user. Just do the following: Mac/Windows: Go into the File menu and select “New User” iPad: Go into the Menu at the top left and scroll down and select “New User”...

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Updated April 23rd, 2024 by Joe Hanley

I can't open Syntorial in my DAW

Syntorial is a standalone application, designed to run on its own, not in a DAW. After installation you'll find it in: Mac: “Applications” Windows: "Program Files (x86)\Syntorial" However, the synth used in Syntorial is available as a VST/AU plugin, that IS meant to be used in a DAW. It's known as Primer, and it's available for customers who have pu...

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Updated April 23rd, 2024 by Joe Hanley

Syntorial's videos are silent on Mac

If you're currently using version 2.0.007, update to the latest version via your online account. If you've already updated reach out to us via the Contact Us button at the top of this page....

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Updated April 23rd, 2024 by Joe Hanley

Syntorial is crashing on Windows

First, make sure you have the latest version of Syntorial installed. In File Explorer, go to "C:\\Program Files (x86)\Syntorial". In there you'll see a "Syntorial.exe" file. Right-click it and select "Properties", which will show a popup with its version number. Log in at syntorial.com/account and go to Downloads to see what the latest version is. I...

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Updated April 19th, 2024 by Joe Hanley

Does Syntorial use any shortcut keys?

Yes. During the Challenges use: “X” to switch between the shown and hidden patch “Space Bar” to start/stop playback “Right Arrow” to trigger the Submit/Next button And in both the Challenges and in the Standalone Synth use: "V" to toggle the Visualizer The row of keys that start with "A" to play the keyboard's white keys The row of keys that start w...

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Updated April 23rd, 2024 by Joe Hanley

I purchased Syntorial V1 on the iPad App Store. How do I upgrade to Syntorial 2.0 with the discounted upgrade fee?

Download both V1 and V2 on your iPad. Make sure V1 is updated to the latest version on your iPad (1.7.000 or later). Open V1. If you see an "Upgrade" button at the top, tap it, then tap Restore to regain full access. Go into the Menu at the top left, scroll down and select "Send Discount to V2" Open V2, tap the Upgrade button at the top, and you sho...

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Updated May 2nd, 2024 by Joe Hanley

When trying to log into syntorial.com I get an "invalid_security_token" error

To fix this, do the following: Open Chrome on your computer Go to www.syntorial.com/login Click the 3-dot menu at the top right Select More Tools Select Developer Tools to open the browser console  At the top left of the browser click and hold the refresh button until a small popup appears  Select “Empty Cache and Hard Reload” Try logging in again I...

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Updated June 12th, 2024 by Joe Hanley

Syntorial has 199 lessons but I only see 33

Syntorial's 199 lessons are broken up into 33 chapters. In the Table Of Contents, click each chapter to reveal its lessons....

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Updated April 23rd, 2024 by Joe Hanley

I lost my Syntorial progress! Can you help?

Don’t worry! Use the Contact Us button at the top of this page and we’ll get you back on track....

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Updated April 19th, 2024 by Joe Hanley

Do I have to be connected to the internet to use Syntorial?

You only need to be connected to the internet when you open Syntorial for the first time in order to authorize it with your serial number. Once authorized, you can use Syntorial without being connected to the internet....

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Updated June 6th, 2024 by Joe Hanley

I own the Spanish version of Syntorial V1, but there's no longer a Spanish account page for me to access.

Please do the following: Log in at www.syntorial.com/account If you're not automatically forwarded to a Spanish account page, go to: www.syntorial.com/mi-cuenta-espanol-v1/...

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Updated April 19th, 2024 by Joe Hanley

Is Syntorial for beginner, intermediate or advanced synth users?

Syntorial is DEFINITELY for beginner and intermediate users, and POSSIBLY for advanced users. Beginners: Syntorial starts from the very beginning so you don’t need prior experience. And it’s thorough so you’ll acquire a full set of synth programming skills, enabling you to design a wide variety of your own sounds. Intermediate: Syntorial is thorough...

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Updated July 12th, 2024 by Joe Hanley

If I purchase Syntorial on your website, how do I get access to the iPad version?

Download the iPad version from the App Store (search "Syntorial") Open the app, and create a new user. From the Menu at the top left, select "Already Purchased? Log in..." and log in with your syntorial.com credentials.  Additional Notes Be sure to download the entire Essentials lessons in case you're going to be offline. Just go into the Menu at th...

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Updated April 23rd, 2024 by Joe Hanley

How do I get an invoice for my purchase of Syntorial?

Please click here to retrieve your invoice. ...

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Updated April 23rd, 2024 by Joe Hanley

How do I transfer my Syntorial V1 progress to Syntorial 2.0?

Mac and Windows If you install V2 on the same computer as V1, it should automatically load your old progress. If it doesn't: Open Syntorial 2.0 Go into the File menu at the top Select Load User Navigate to where you store your V1 progress (probably Documents/Syntorial) and load it iPad Two ways to do this: Dropbox: In 2.0, go into the Menu at the to...

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Updated May 9th, 2024 by Joe Hanley

What is the best way to do patch recreations from the On Your Own tasks in my synth of choice?

  For Hardware Synths: Requirements: Syntorial software or standalone synth Hardware synthesizer Computer or iPad running Syntorial Steps: Setup Your Workspace: Position your hardware synthesizer conveniently near your computer or iPad running Syntorial. Launch Syntorial Synth: Access the Options menu on your desktop or the menu on your iPad to laun...

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Updated April 23rd, 2024 by Joe Hanley

Syntorial is hanging or crashing on startup

Please try the following solutions in order:   Solution #1: Reboot your computer   Solution #2: Delete UsersMaster Mac Open Finder From the "Go" menu at the top of your screen select "Go To Folder..." Paste in "/Library/Application Support/Syntorial" Delete any file that has "UsersMaster" in the name If you don't see a UsersMaster file there try aga...

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Updated May 13th, 2024 by Joe Hanley

Do you offer an educational discount on Syntorial for students and teachers?

Yes. You can apply for an educational discount here.  ...

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Updated May 9th, 2024 by Joe Hanley

How do I get the plugin version of Syntorial’s synth?

Syntorial’s synth in plugin form is called Primer. You can download it via your online account....

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Updated May 9th, 2024 by Joe Hanley

I'm experiencing latency when recording my voice. It's playing back late or out of sync with the beat.

Latency is the worst! But you can fix it by adjusting the Latency Offset. Watch the video below to see how it works:...

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Updated May 17th, 2024 by Joe Hanley

The Building Blocks demonstration videos aren't playing back correctly

If the videos won't load at all, see here. If the videos are lagging behind, freezing, or having any other kind of strange playback issue: Fix 1: Test Vimeo. Our videos are hosted by Vimeo. So: Make sure your browser is able to play videos on Vimeo by going here. If it doesn't play correctly on Vimeo, contact Vimeo to troubleshoot. Once it plays the...

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Updated April 23rd, 2024 by Joe Hanley

Do you offer a Syntorial volume license for schools? How does it work? Is there a discount?

By purchasing a volume license you'll be able to install and authorize Syntorial on multiple computers in the classroom. Authorization will be tied to one single account (usually the teacher or other school admin), so you'll be able to authorize each computer with the same email and serial number. The number of seats is based on the number of comput...

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Updated April 23rd, 2024 by Joe Hanley

Can I skip ahead and unlock lessons in Syntorial?

While we recommend you start from the beginning and earn your way through the lessons, yes you can skip ahead if you’d like: V2 You can either: Unlock an individual lesson via the Table Of Contents by clicking its 3-dot menu and selecting "Unlock Lesson" Unlock all lessons at once: Mac/Windows: Options menu at the top -> Unlock All Lessons iPad: ...

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Updated April 23rd, 2024 by Joe Hanley

How do I sync my Syntorial progress between devices?

With Dropbox: If you don’t already have a Dropbox account, sign up for one (it’s free). From their site, download and install Dropbox on any Mac or PC you want synced. You don’t need to install Dropbox on your iPad. Move your current progress to Dropbox: Mac/PC: Go to the Documents/Syntorial folder and you’ll see a .syn file there. Move it to your D...

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Updated June 11th, 2024 by Joe Hanley

Audible Genius Glossary

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All  ...

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Updated April 23rd, 2024 by Joe Hanley

Can you help with specific synth patch requests?

Yes! Submit your request on the Syntorial forum....

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Updated April 23rd, 2024 by Joe Hanley

How do I change my AudibleGenius.com account email address?

From any page on the website, open the menu at the top right of the page and select "Dashboard". Once your profile appears click "Edit Info"...

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Updated April 23rd, 2024 by Joe Hanley

How do I use the Audible Genius Studio?

Check out our series of help videos to learn everything there is to know about the Audible Genius Studio.  ...

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Updated April 23rd, 2024 by Joe Hanley

Is there an Educational Discount for Building Blocks?

Not at this time. However, if you previously purchased Syntorial you'll receive an email with a discount for Building Blocks. If you haven't received it please reach out to customer support via the Contact Us button at the top of this page....

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Updated April 23rd, 2024 by Joe Hanley

How do I get an invoice for my purchase of Building Blocks?

Please click here to retrieve your invoice.   ...

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Updated April 23rd, 2024 by Joe Hanley

How do I switch my AudibleGenius.com login method from Google/Facebook to Email?

We'll have to do this for you, so please use the Contact us button at the top of this page, letting us know what email address you'd like to switch to, and we'll get it done ASAP.  ...

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Updated April 23rd, 2024 by Joe Hanley

How do I cancel my Audible Genius subscription?

Login Go to your Dashboard Select the "Subscription" tab Select "Cancel Subscription"...

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Updated April 23rd, 2024 by Joe Hanley

How do I copy and paste notes in the Audible Genius Studio and Building Blocks Challenges?

Switch to the Multi tool via the dropdown at the top left Click and drag to select what notes you'd like to copy/paste From the Session menu at the top right, select "Copy" Move the playhead to where you want to paste From the Session menu at the top right, select "Paste"...

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Updated April 23rd, 2024 by Joe Hanley

The sound in Building Blocks or Audible Genius Studio is glitching/crackling/skipping

All Browsers Start by closing all current tabs except Audible Genius, and then refresh the page. If this doesn't help... Enable "Reduce CPU" mode: While in a Challenge: Open the DAW Settings menu via the arrow button at the top right, and click "Reduce CPU" at the bottom. While in the Studio: Add a track if there isn't already one added, open the DA...

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Updated May 17th, 2024 by Joe Hanley

Building Blocks videos won't load

This can happen for a few different reasons.    First, test Vimeo Our videos are hosted by Vimeo. So first make sure your browser is able to play videos on Vimeo by going here.  If it won't load there either, contact Vimeo to troubleshoot. Once it plays there, it should play in Building Blocks. If it DOES load in Vimeo, the next step depends on your...

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Updated April 23rd, 2024 by Joe Hanley

I can't set the correct Unison Spread knob value in Syntorial

In Syntorial V2 the Unison Spread knob jumps between values 0 and 1. This is by design. However, in version 2.0.007 and earlier, there's a bug in which a few lessons expect you to set it to the middle 0.5 value. If you experience this, simply update to the latest version: Mac/Windows Log into your Online Account. Go to Downloads Download and install...

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Updated April 19th, 2024 by Joe Hanley

Can I run Syntorial on Linux?

While we don't officially support Linux, some users have found success running the Windows version on a Linux machine via Wine along with some workarounds. See this reddit post for details.  ...

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Updated April 23rd, 2024 by Joe Hanley

Can I use MIDI Learn in Syntorial (controlling the synth parameters with my MIDI controller)?

On Mac and Windows, yes. Right or CTRL-click any control in Syntorial and select MIDI Learn. Move the control on your MIDI controller that you’d like to use. Done! To unlink the control just Right or CTRL-click the control in Syntorial and select MIDI Unlearn. iPad support is on the roadmap....

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Updated April 19th, 2024 by Joe Hanley

I don't see the Mic button at the bottom of the track so I can't record audio

When there are multiple tracks visible you need to expand one of them (via the little expand button to the right of the main track button) in order to see the mic button.  If you have expanded the track, or only have one track visible, and you still don't see the mic button, submit a request at the top of this page....

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Updated April 21st, 2024 by Joe Hanley

Syntorial is crashing on iPad

Please try the following: Backup your progress via Dropbox.  Delete Syntorial off your iPad. Reinstall Syntorial from the App Store Open Syntorial, and Log In via the Menu at the top left. After you log in, Syntorial will ask "Can we collect usage information?". SAY NO. If you still experience a crash after completing the above steps, or can't compl...

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Updated April 23rd, 2024 by Joe Hanley

Syntorial's Dropdown menus are flickering and I'm unable to click them

Do you have PopClip installed? If so, try this: Go into PopClip's preferences and add Syntorial to the list of excluded apps. Restart your computer If you don't have PopClip installed, reach out to us via the Contact Us button at the top of this page....

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Updated April 19th, 2024 by Joe Hanley

Does Syntorial work on Big Sur?

It sure does!...

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Updated April 23rd, 2024 by Joe Hanley

In Syntorial's challenges, if I play a note and switch patches, the note doesn't stop like it's supposed to

This is an issue affecting some Windows users. If you're currently using version 2.0.007, update to the latest version by loggin into your online account and going to Downloads. If you're using a version later than 2.0.007 and still experiencing the issue, reach out to us via the Contact Us button at the top of this page...

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Updated April 23rd, 2024 by Joe Hanley

When trying to load Building Blocks in Chrome, the page gets stuck on the loading spinner

In Chrome, please try the following: Open the developer console by pressing option-command-i While that's open, click and hold the refresh button in the upper left corner of the browser until a menu appears.  Select "Empty Cache and Hard Reload" If that doesn't solve the problem, reach out to us via the Contact Us button at the top of this page....

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Updated July 22nd, 2024 by Joe Hanley

I've installed Primer on my Mac, but it won't show up in Logic

Try the following: Restart your computer Update Primer: Ensure that you have the latest version of Primer installed. You can download the latest version by logging into your online account and selecting “Tools” from the top left dropdown. Verify Installation: Make sure Primer is installed in the correct location. It should be in your Component plugi...

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Updated April 21st, 2024 by Joe Hanley

Primer V1 AU on Mac is making my DAW crash

Close your DAW Open Finder From the Go menu select "Go to folder..." Copy and paste in: /Library/Audio/Plug-Ins/Components In there you should see the file "Primer.component". If you don't you're in the wrong folder. Download Primer 1.1.901, unzip it, and move it to the folder from step 5. When it asks you if you want to replace the existing file sa...

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Updated April 23rd, 2024 by Joe Hanley

Can I use Primer in Pro Tools?

Pro Tools requires the AAX plug-in format, which unfortunately Primer does not support yet (it's on the todo list). However you can use wrappers to load non-AAX plug-ins in Pro Tools. One example: Kshmr Chain. It's an innovative plug-in organizer that can also be used as an AU/VST (which are the formats Primer is available in) wrapper in Pro Tools....

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Updated April 19th, 2024 by Joe Hanley

When I purchase Syntorial do I get a lifetime license, or will I have to pay again?

Lifetime license. What you buy now, you keep forever.  ...

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Updated April 19th, 2024 by Joe Hanley

Does Syntorial run on Apple Silicon M1 computers?

Yes. Syntorial runs natively on M1....

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Updated April 19th, 2024 by Joe Hanley

Why should I pay for Syntorial when there are synthesis tutorials that are free or cost less?

True, there are many sources of information (some accurate, some not) out there on sound design that will cost you less than Syntorial. But they’re all missing the one thing that makes Syntorial so effective: two-way interaction. Books, articles and videos can only GIVE you information, and then it’s up to you to turn that new information into an ac...

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Updated April 19th, 2024 by Joe Hanley

In the Syntorial synth and Primer, what does the button with three faders on it do?

This is the Fixed Parameters button: In the Syntorial Challenges, the knobs and faders jump between values for the sake of the learning process. When using the standalone synth or Primer, you can toggle this feature on/off with the Fixed Parameters button. Toggling it off will allow the knobs and faders to move continuously and smoothly between all ...

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Updated April 23rd, 2024 by Joe Hanley

Can I enlarge Syntorial's screen or make it go full screen?

In V2, yes! (Sorry, not full-screen enlargement in V1). Check out what else is new in V2....

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Updated April 23rd, 2024 by Joe Hanley

Syntorial crashes when my Mac's theme changes between dark and light

This was fixed in the latest update. Please log into your online account and go to Downloads to get the latest version....

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Updated April 23rd, 2024 by Joe Hanley

Syntorial V1: The Lesson Pack Demonstrations don't have any audio

A previous improvement in version 1.6.600 of Syntorial for Mac had the unfortunate side effect of killing the audio of Lesson Pack demonstrations that had been downloaded prior to the update. To fix this issue please remove and re-download the lesson pack via Options -> Download Lesson Packs...

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Updated April 23rd, 2024 by Joe Hanley

I'm on Windows, and Syntorial's videos are either blank or distorted

V2 If you're using version 2.0.007, update to the most recent version via your online account. If you're already updated, submit a support request at the top of this page. V1 Download libdxva2_plugin.zip. Unzip it to reveal libdxva2_plugin.dll Move libdxva2_plugin.dll to "C:\Program Files (x86)\Syntorial\plugins\codec" Restart Syntorial...

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Updated April 23rd, 2024 by Joe Hanley

What exactly is included in Syntorial?

199 interactive Lessons including 147 videos, 129 interactive challenges, 706 patches, and 39 quizzes Additional Lesson Packs for Serum, Massive, Sylenth1, and more (English version only) Fully featured synth (standalone and VST/AU plugin) Pay once and get Syntorial on 3 platforms: Mac, PC, and iPad...

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Updated April 23rd, 2024 by Joe Hanley

Syntorial 2.0

2.0 is officially available as of June 22, 2023! What are some of the new features? See here. Is there a fee to upgrade from version 1? The upgrade is free for customers who purchased Syntorial on or after March 1, 2023, as well as mailing list subscribers who were offered a free upgrade during the 2022 Black Friday sale.  To see your upgrade option...

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Updated April 21st, 2024 by Joe Hanley

If I upgrade to the full version of Syntorial via the iPad app, how do I gain access to the desktop version?

In the iPad app, go into the Menu at the top left and select the "Register" option. Submit your info, and you'll receive an email with download and authorization instructions. If you'd like to sync your progress between your iPad and computer, see How do I sync my progress between devices?....

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Updated May 9th, 2024 by Joe Hanley

How do I play Syntorial’s synth with my computer’s QWERTY keyboard?

Use the: “A” row for white keys “Q” row for black keys “1” row to change octaves (change to a higher or lower range)...

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Updated April 19th, 2024 by Joe Hanley

When I purchase Syntorial do I get a lifetime license, or will I have to pay again?

Lifetime license. What you buy now, you keep forever.  ...

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Updated April 23rd, 2024 by Joe Hanley

Problem Downloading Lesson Packs in Syntorial

When a Lesson Pack fails at the very end it's most likely missing the Lesson Pack Presets. To resolve this: Go to https://www.mediafire.com/folder/w613i3996iati/Presets Check the box on the left for each Pack of Presets that you need, and then click "Download" at the top of the screen (presets are not available for all packs). These will download as...

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Updated May 9th, 2024 by Joe Hanley

When I open Syntorial I get the error "[name].syn File Missing or Corrupt"

Please do the following: Click Contact Us at the top of this page Go to your Documents/Syntorial folder Grab the .syn file there and attach it to your request Send it over...

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Updated April 19th, 2024 by Joe Hanley

If I upgrade to Syntorial 2.0 will I still have access to V1?

The short answer: yes. The long answer: You'll still own a license to Syntorial V1. But... On Mac and Windows, installing V2 will replace V1. On iPad, V2 will install as a separate app....

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Updated April 23rd, 2024 by Joe Hanley

Can I use my own synth in Syntorial?

No. In order to provide you with feedback on your patch programming, Syntorial needs to interact with the synth in a very specific and special way, that only Syntorial’s synth is equipped to handle....

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Updated June 28th, 2024 by Joe Hanley

I can't log into the Syntorial iPad app

If you normally log into your online account with Google or Facebook login, you won't be able to log into the iPad app since it only allows email-based login (google/facebook coming soon). Do the following: Log into your online account. Go to your profile. In the “Login” row you should see “Facebook” or “Google”. And next to that you should see a “C...

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Updated April 19th, 2024 by Joe Hanley

How do I open Primer in Logic Pro?

Open Logic Create a new empty project Create a Software Instrument track Near the bottom left you'll see a blue button that says "E-Piano". Hover over it and click the up/down button on the right side Go down to AU Instruments -> Audible Genius -> Primer -> Stereo Primer will load, and you can program, play, and record it in Logic Pro....

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Updated April 23rd, 2024 by Joe Hanley

I downloaded the Lesson Packs in Syntorial. Now how do I watch them?

Each Lesson Pack should automatically load after you download it and close the Download Window. However, if it doesn't, you can manually load them by: Opening the Table of Contents Mac/Windows: Click the "<" button at the top left iPad: Open the menu at the top left and select "Table Of Contents" There's a dropdown at the top. In there you can lo...

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Updated April 19th, 2024 by Joe Hanley

iPad: How do I export my presets out of Syntorial?

In Syntorial on iPad, go into the Menu at the top left Select Launch Synth Open the Preset menu at the top left Select User Presets or Favorites Select Export at the bottom Your User Presets and Favorites will now be available in the iPad Files app and the Primer iPad app. Open the Files app on your iPad Select On My iPad on the left Select Syntoria...

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Updated April 23rd, 2024 by Joe Hanley

Well how can I trust that YOU, the makers of Syntorial, know what you're talking about?

Because we're amazing. Also: Check out these real customer testimonials. If that’s not enough, Check out our Youtube Channel to see just how knowledgeable and skilled we truly are, both at designing sounds and instructing others on how to do it themselves. We know what we’re doing, and we know how to teach it! Download the Syntorial Demo and try sev...

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Updated April 23rd, 2024 by Joe Hanley

There's a "stuck" note in Syntorial that won't stop playing

Try the following: Close Syntorial Disconnect any MIDI keyboards that are attached to your computer Restart your computer Without opening any other applications, open Syntorial If you're using a MIDI keyboard, reconnect it to your computer. Then go into the Options menu -> MIDI and Audio Settings, and re-enable the MIDI keyboard. If the issue per...

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Updated April 23rd, 2024 by Joe Hanley

Syntorial is crashing on Mac

First, make sure you have the latest version of Syntorial installed. Go into the Application folder, select Syntorial, and click command-i to open a popup. There you should see the version number. Log in at syntorial.com/account and go to Downloads to see what the latest version is. If you don't have the latest version, download and run the installe...

0 min reading time
Updated April 19th, 2024 by Joe Hanley

Syntorial's standalone synth is missing the On Your Own and Factory presets on Windows

Log in at www.syntorial.com/account Go to Downloads Download Primer Follow the Read Me instructions to install the 32 bit VST version of Primer (you can install the other ones as well, but you'll need the 32 bit one for the presets to show up in Syntorial) Restart Syntorial...

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Updated May 9th, 2024 by Joe Hanley

I’m trying to download a Lesson Pack, but the “Download Lesson Packs” feature is missing in Syntorial. What do I do?

You need to have the latest version (1.6.4 or higher) of Syntorial installed. Go to your online account to download and install it.  ...

0 min reading time
Updated April 19th, 2024 by Joe Hanley

Will I be able to use my newfound skills on synths other than Syntorial's?

Yes! Syntorial’s synth is designed to encompass the most common synth parameters found on the vast majority of synths, and includes several videos that will help you apply your newfound skills to your own synth. Syntorial also comes with several Lesson Packs that cover specific synths like Serum, Massive, Sylenth1, and more. If you’re still not sure...

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Updated July 15th, 2024 by Joe Hanley

I'm having trouble authorizing Syntorial

The most common fix for this is: Log into your online account In the Syntorial section, click "Authorizations" De-Authorize all CPUs and iPads Try authorizing Syntorial again If that doesn't work, make sure you're authorizing the correct version. Version 1 and Version 2 each require different serial codes. The easiest way to know what version you're...

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Updated April 19th, 2024 by Joe Hanley

The Primer dropdown menus in Cubase on Windows don't work properly

This is a known issue between the VST3 version of Primer and Cubase, that we're currently working on. As a workaround, please make sure the VST version of Primer is installed, then remove the VST3 version, and restart Cubase.  ...

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Updated May 20th, 2024 by Joe Hanley

I'm having trouble turning Syntorial's knobs

Some knobs jump between values, rather than move in a constant continuous motion, and therefore need a little extra dragging to make them move.  Make sure you: Click/Tap and drag the knob up/down (not in a circular motion).  Drag up/down far enough so that the knob will jump to the next value....

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Updated April 23rd, 2024 by Joe Hanley

The Syntorial installer won't launch or finish

Please try the following solutions in order:   Solution #1 If you have the installer file in a cloud folder like Dropbox, Google Drive, or iCloud, move it to a non-Cloud folder like Desktop or Downloads, and then try launching it from there.   Solution #2 Restart your computer and try again.   Solution #3 If you're a Mac User, try this: Right-click ...

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Updated April 23rd, 2024 by Joe Hanley

My mic isn't working in the Building Blocks Sing lessons or Audible Genius Studio

There are a few possible solutions: Give your browser permission to use your mic: Chrome Safari Opera Edge Set your computer's default audio input to the mic you're trying to use: Mac Windows If both of those options are set correctly, go to https://mictests.com/ to test your mic. Run the full test and listen back to the recording. If it isn't worki...

0 min reading time
Updated April 19th, 2024 by Joe Hanley

How do I uninstall Syntorial?

Mac Remove Syntorial from the Applications folder In Finder, from the Go menu at the top of your screen, select "Go to folder..." Copy and paste in: ~/Library/Application Support/Syntorial Delete that Syntorial folder Go back to "Go to folder..." and copy and paste in: /Library/Application Support/Syntorial Delete that Syntorial folder as well Windo...

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Updated April 23rd, 2024 by Joe Hanley

Can I trust you with my payment information?

You don’t have to! Payments on our website are handled by FastSpring, a company that specializes in safe and secure financial transactions. ...

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Updated May 9th, 2024 by Joe Hanley

On Windows, how can I use my MIDI controller with Syntorial and another application at the same time?

NOTE If you're attempting to do the On Your Own patch recreations, please see our recommended approach, which utilizes Primer instead of Syntorial.     By default, Windows doesn't let you route one MIDI controller to two applications at the same time. So, To route MIDI data to both Syntorial and another application simultaneously, we recommend using...

1 min reading time
Updated April 24th, 2024 by Joe Hanley

What devices and browsers can I use for Building Blocks and the Audible Genius Studio?

Building Blocks and the Audible Genius Studio are compatible on most devices and browsers, so it's easier to list what devices and browsers are NOT supported:   Unsupported Devices Phones (screen's too small for our DAW power!) Android-based devices iPads running iOS version earlier than 14.5   Unsupported Browsers Firefox...

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Updated April 23rd, 2024 by Joe Hanley

I'm getting a "Reset file is missing" error message in Syntorial during the "LFO In Poly Mode" lesson

Close Syntorial Download this: https://syntorial.s3.us-west-2.amazonaws.com/Misc/Reset.zip Unzip it to reveal a "Reset" file Move it to Mac: /Library/Application Support/Syntorial/Challenges/The Essentials/28 Repeating With More Control/02 LFO in Poly Mode/Presets/ Windows: C:/Program Files (x86)/Syntorial/Resources/Challenges/The Essentials/28 Repe...

0 min reading time
Updated April 23rd, 2024 by Joe Hanley

What are Syntorial's system requirements?

Mac: 10.9+Windows: 7+iPad: iOS 11+ 2.5 GB free disk space (more if you plan on downloading the additional Lesson Packs). Midi keyboard recommended for Mac/Windows users, but not required. Feel free to download and install the demo to make sure Syntorial works on your system....

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Updated April 23rd, 2024 by Joe Hanley

I lost my Syntorial serial number. What is it?

You can see your serial number anytime: Log into your online account. Click “Authorizations”...

0 min reading time
Updated April 19th, 2024 by Joe Hanley

How many devices can I install Syntorial on?

You can install Syntorial on two computers so long as both computers are owned and used by you, as well as one iPad....

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Updated April 23rd, 2024 by Joe Hanley

My Syntorial User is missing

If upon opening Syntorial you get a "[Username] is missing" message, this is because your user file is missing. To resolve this:   Mac/Windows By default, your user file is stored in your Documents/Syntorial folder, unless you stored it somewhere else. Try selecting the "Load" option and navigate there. If you don't see it there, select the New opti...

0 min reading time
Updated April 19th, 2024 by Joe Hanley

Primer is missing presets folders on Windows

Go to C:\Program Files (x86)\VstPlugins\Primer\Presets In there you should see the missing presets folder. Copy the presets folder to wherever you installed Primer. Put it in Primer's Presets folder there. Close and re-open your DAW and Primer...

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