The sound in Building Blocks or Audible Genius Studio is glitching/crackling/skipping

Written By Joe Hanley (Super Administrator)

Updated at April 23rd, 2024

All Browsers

  • Start by closing all current tabs except Audible Genius, and then refresh the page. If this doesn't help...
  • Enable "Reduce CPU" mode:
    • While in a Challenge: Open the DAW Settings menu via the arrow button at the top right, and click "Reduce CPU" at the bottom.
    • While in the Studio: Add a track if there isn't already one added, open the DAW Settings menu via the arrow button at the top right, and click "Reduce CPU" at the bottom.
    • NOTE: The visual animation may become a little delayed in Reduce CPU mode 

Chrome Users

  • Enable Chrome's Hardware Acceleration.
    • Go into Settings
    • Scroll down and click Advanced
    • Under System, enable "Use hardware acceleration when available"
    • Relaunch the browser
  • Test for extension issues.
    • Launch Audible Genius in a new incognito window.
    • If the audio glitches stop, leave the incognito mode and disable all extensions.
    • Then, enable one extension at a time and test to see if the audio glitches return. If they do, it's being caused by that extension.

Safari Users

  • If the above solutions don't help we recommend switching to Chrome, Opera, or Edge. 

If none of the above options work, submit a request at the top of the page.