All Browsers

• Start by closing all current tabs except Audible Genius, and then refresh the page. If this doesn't help...
• Enable "Reduce CPU" mode:
  • While in a Challenge: Open the DAW Settings menu via the arrow button at the top right, and click "Reduce CPU" at the bottom.
  • While in the Studio: Add a track if there isn't already one added, open the DAW Settings menu via the arrow button at the top right, and click "Reduce CPU" at the bottom.
  • NOTE: The visual animation may become a little delayed in Reduce CPU mode 

Chrome Users

• Enable Chrome's Hardware Acceleration.
  • Go into Settings
  • Scroll down and click Advanced
  • Under System, enable "Use hardware acceleration when available"
  • Relaunch the browser
• Test for extension issues.
  • Launch Audible Genius in a new incognito window.
  • If the audio glitches stop, leave the incognito mode and disable all extensions.
  • Then, enable one extension at a time and test to see if the audio glitches return. If they do, it's being caused by that extension.

Safari Users

• If the above solutions don't help we recommend switching to Chrome, Opera, or Edge. 

If none of the above options work, submit a request at the top of the page.