Solution 1:
Update to the latest version of Syntorial via your online account. If that doesn't work…
Solution 2:
- Log into your online account
- In the Syntorial section, click "Authorizations"
- De-Authorize all CPUs and iPads
- Try authorizing Syntorial again
Solution 3 - Syntorial V2 - Windows
If you successfully log in via the browser, but it fails to return you to the app, or the app fails to complete the login:
⚠️ Please be careful when working in the Windows Registry. Only follow the instructions below and don’t modify anything else
- Close Syntorial
- Open the Registry Editor:
- Press Windows Key + R to open the Run window.
- Type
regedit
and press Enter. - If prompted by User Account Control, click Yes.
- In the Registry Editor:
- In the left sidebar, navigate to the following path: HKEY_CURRENT_USER\Software\Classes\syntorial.
- To do this manually:
- Expand HKEY_CURRENT_USER
- Then Software
- Then Classes
- Look for a folder named syntorial
- Delete the Syntorial folder
- Right or CTRL click the syntorial folder
- Select “Delete”
- Re-open Syntorial and try again
Solution 4 - Syntorial V1 - iPad
Here are some issues that can sometimes arise when:
- Copying/pasting your info. Try instead manually typing in your email and password.
- Using a password helper app. Again try entering your password in manually.
- Using a connected keyboard. Try instead using the iPad onscreen keyboard.
- Using the TAB key to switch from the email field to the password field. Try tapping into the password field instead.
- Does your password have spaces in it? Reset your password to one without spaces.
- Make sure your email address is all lowercase.
Solution 5 - Contact Us
If none of the above works, reach out to us via the Contact Us at the top of this page, and include the following:
- Mac/Windows:
- Open Finder
- Go into the Documents/Syntorial folder
- Grab the "log.txt" file
- iPad
- Open the Files app
- Select "On My iPad" on the left side of the screen
- Go into the "Syntorial" or "Syntorial 2" folder (depending on which version you're using)
- Go into the "Syntorial" folder
- Grab the "log" file there