If you're experiencing problems with recording audio, this guide will help you identify and resolve the most common issues.
🎯 Quick Fixes (Try These First)
1. Check Microphone Permissions
- Chrome/Edge: Look for a 🎤 icon in your browser's address bar
- Safari: Check Safari menu → Settings → Websites → Microphone
- Solution: Click "Allow" when prompted for microphone access
2. Refresh and Try Again
- Close all browser tabs with our app
- Restart your browser completely
- Return to our app and try recording again
3. Check Your Audio Setup
- Speakers/Headphones: Make sure audio is playing from your device speakers (not headphones)
- Volume: Turn up your system volume and speaker volume
- Microphone: Speak louder or move closer to your microphone
🔧 Detailed Troubleshooting
Browser Issues
Google Chrome
- ✅ Recommended - Best compatibility
- Go to
chrome://settings/content/microphone - Make sure our site is allowed to use your microphone
- Try clearing your browser cache
Safari (Mac/iPhone/iPad)
- ✅ Good compatibility
- Safari → Preferences → Websites → Microphone
- Set permission to "Allow" for our site
- iPhone/iPad: Make sure you're not in Silent Mode
Edge
- ✅ Good compatibility
- Similar to Chrome - check microphone permissions in site settings
System-Specific Solutions
Windows Users
- Settings → Privacy → Microphone: Enable "Allow apps to access your microphone"
- Check audio drivers: Right-click speaker icon → Open Sound settings
- Multiple audio devices: Make sure the right microphone is selected as default
- Antivirus software: Some antivirus programs block microphone access
Mac Users
- System Preferences → Security & Privacy → Microphone: Allow your browser
- Audio MIDI Setup: Check if sample rate is set correctly (44.1kHz or 48kHz recommended)
- Multiple audio devices: Check Sound preferences for correct input device
Mobile Devices
-
iPhone/iPad:
- Settings → Safari → Camera & Microphone → Allow
- Make sure Silent Mode is off (check the switch on your device)
- Close other apps that might be using the microphone
-
Android:
- Settings → Apps → [Browser] → Permissions → Microphone
- Close other recording apps
🚨 Common Error Situations
"No audio recorded" or "Silent recording"
Possible causes:
- Using headphones (our app needs to hear its own audio through speakers)
- Microphone muted or volume too low
- Wrong microphone selected in system settings
- Browser doesn't have microphone permission
Solutions:
- Switch to speakers instead of headphones
- Check microphone isn't muted in system settings
- Increase microphone and speaker volume
- Test your microphone in another app (like voice recorder)
"Recording failed to start"
Possible causes:
- Another app is using your microphone
- Browser has lost microphone permission
- Outdated browser version
Solutions:
- Close other apps that use microphone (Zoom, Skype, etc.)
- Refresh the page and re-grant microphone permission
- Update your browser to the latest version
"Choppy or distorted audio"
Possible causes:
- Poor internet connection
- Computer running too many programs
- Audio driver issues
Solutions:
- Close unnecessary browser tabs and programs
- Restart your browser
- Check for audio driver updates (Windows)
🔍 Testing Your Setup
Simple Microphone Test
- Open your device's built-in voice recorder app
- Record a short message
- Play it back - can you hear yourself clearly?
- If yes, the problem is with browser permissions or settings
- If no, it's a hardware or system configuration issue
Browser Test
- Visit this microphone test site
- Grant microphone permission
- Speak into your microphone
- If you see sound levels moving, your microphone works in that browser
📞 Advanced Solutions
Clear Browser Data
- Chrome: Settings → Privacy → Clear browsing data → Cookies and site data
- Safari: Safari → Preferences → Privacy → Manage Website Data
Restart browser and try again.
Check Audio Sample Rates
- Windows: Sound Control Panel → Recording → Properties → Advanced (try 44.1kHz or 48kHz)
- Mac: Audio MIDI Setup → Check sample rate matches across devices
Disable Audio Enhancements
- Windows: Sound settings → Device properties → Additional device properties → Enhancements tab → Disable all enhancements
🆘 Still Not Working?
Contact Support Information Needed:
- Browser and version (e.g., "Chrome 89.0.4389.82")
- Operating system (e.g., "Windows 10", "macOS Big Sur", "iOS 14.4")
- Error message (screenshot if possible)
- When it started (always had the problem, or worked before?)
- Other recording apps work? (Zoom, voice recorder, etc.)
Quick Info Check:
- Open browser developer tools (F12)
- Look at the Console tab while trying to record
- Note any red error messages
- Include these in your support request
✅ Prevention Tips
- Keep your browser updated - We regularly fix compatibility issues
- Use recommended browsers - Chrome and Safari work best
- Test before important sessions - Don't wait until you need to record
- Speakers, not headphones - Our app works better with speakers for acoustic feedback
- Stable internet - Poor connections can cause recording issues
- Close other apps - Especially other audio/video applications