Troubleshooting - Audible Genius

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I'm getting a "Reset file is missing" error message in Syntorial during the "LFO In Poly Mode" lesson

Close Syntorial Download this: https://syntorial.s3.us-west-2.amazonaws.com/Misc/Reset.zip Unzip it to reveal a "Reset" file Move it to Mac: /Library/Application Support/Syntorial/Challenges/The Essentials/28 Repeating With...

April 19th, 2024 1317 views 0 likes
I can't set the correct Unison Spread knob value in Syntorial

In Syntorial V2 the Unison Spread knob jumps between values 0 and 1. This is by design. However, in version...

April 19th, 2024 901 views 0 likes
Syntorial's Dropdown menus are flickering and I'm unable to click them

Do you have PopClip installed? If so, try this: Go into PopClip's preferences and add Syntorial to the list of excluded...

April 19th, 2024 871 views 0 likes
I can't log into the Syntorial iPad app

If you normally log into your online account with Google or Facebook login, you won't be able to log into...

April 19th, 2024 1173 views 0 likes
I can't open Syntorial in my DAW

Syntorial is a standalone application, designed to run on its own, not in a DAW. After installation you'll find it...

April 19th, 2024 883 views 0 likes
I'm having problems with Syntorial's audio on Windows (glitchy, crackling, silent, etc). How do I fix it?

First, try the following: In Syntorial, go into the Options menu, and select MIDI And Audio Preferences. Under "Audio Device...

April 19th, 2024 1345 views 0 likes
I'm having trouble authorizing Syntorial

The most common fix for this is: Log into your online account In the Syntorial section, click "Authorizations" De-Authorize all CPUs and iPads...

April 19th, 2024 1000 views 0 likes
I'm having trouble turning Syntorial's knobs

Some knobs jump between values, rather than move in a constant continuous motion, and therefore need a little extra dragging...

April 19th, 2024 783 views 0 likes
I'm on Windows, and Syntorial's videos are either blank or distorted

V2 If you're using version 2.0.007, update to the most recent version via your online account. If you're already updated, contact...

April 19th, 2024 967 views 0 likes
I've installed Primer on my Mac, but it won't show up in Logic

Try the following: Restart your computer Update Primer: Ensure that you have the latest version of Primer installed. You can...

April 19th, 2024 834 views 0 likes
In Syntorial's challenges, if I play a note and switch patches, the note doesn't stop like it's supposed to

This is an issue affecting some Windows users. If you're currently using version 2.0.007, update to the latest version by...

April 19th, 2024 988 views 0 likes
My Syntorial User is missing

If upon opening Syntorial you get a "[Username] is missing" message, this is because your user file is missing. To...

April 19th, 2024 961 views 0 likes
Primer is missing presets folders on Windows

Go to C:\Program Files (x86)\VstPlugins\Primer\Presets In there you should see the missing presets folder. Copy the presets folder to wherever...

April 19th, 2024 992 views 0 likes
Primer V1 AU on Mac is making my DAW crash

Close your DAW Open Finder From the Go menu select "Go to folder..." Copy and paste in: /Library/Audio/Plug-Ins/Components In there you...

April 19th, 2024 841 views 0 likes
Problem Downloading Lesson Packs in Syntorial

When a Lesson Pack fails at the very end it's most likely missing the Lesson Pack Presets. To resolve this:...

April 19th, 2024 859 views 0 likes
Syntorial is crashing on iPad

Please try the following: Backup your progress via Dropbox. Delete Syntorial off your iPad. Reinstall Syntorial from the App Store Open...

April 19th, 2024 850 views 0 likes
Syntorial is crashing on Mac

First, make sure you have the latest version of Syntorial installed. Go into the Application folder, select Syntorial, and click...

April 19th, 2024 795 views 0 likes
Syntorial is crashing on Windows

First, make sure you have the latest version of Syntorial installed. In File Explorer, go to "C:\\Program Files (x86)\Syntorial". In...

April 19th, 2024 870 views 0 likes
Syntorial is hanging or crashing on startup

Please try the following solutions in order: Solution #1: Reboot your computer Solution #2: Delete UsersMaster Mac Open...

April 19th, 2024 1274 views 0 likes
Syntorial's standalone synth is missing the On Your Own and Factory presets on Windows

Log into your online account. From the top left dropdown select “Plugins & Software” Download Primer Follow the Read Me...

April 19th, 2024 1580 views 0 likes
The Primer dropdown menus in Cubase on Windows don't work properly

This is a known issue between the VST3 version of Primer and Cubase, that we're currently working on. As a...

April 19th, 2024 815 views 0 likes
The Syntorial installer won't launch or finish

Please try the following solutions in order: Solution #1 If you have the installer file in a cloud folder...

April 19th, 2024 919 views 0 likes
Syntorial's videos are silent on Mac

If you're currently using version 2.0.007, update to the latest version via your online account. If you've already updated reach out...

April 19th, 2024 721 views 0 likes
There's a "stuck" note in Syntorial that won't stop playing

Try the following: Close Syntorial Disconnect any MIDI keyboards that are attached to your computer Restart your computer Without opening...

April 19th, 2024 787 views 0 likes
When I open Syntorial I get the error "[name].syn File Missing or Corrupt"

Please do the following: Click Contact Us at the top of this page Go to your Documents/Syntorial folder Grab the...

April 19th, 2024 864 views 0 likes
I lost my Syntorial progress! Can you help?

Don’t worry! Use the Contact Us button at the top of this page and we’ll get you back on track.

April 19th, 2024 950 views 0 likes
Syntorial crashes when my Mac's theme changes between dark and light

This was fixed in the latest update. Please log into your online account and select Downloads in the Syntorial section...

April 23rd, 2024 789 views 0 likes
Syntorial V1: The Lesson Pack Demonstrations don't have any audio

A previous improvement in version 1.6.600 of Syntorial for Mac had the unfortunate side effect of killing the audio of...

April 19th, 2024 918 views 0 likes
I own the Spanish version of Syntorial V1, but there's no longer a Spanish account page for me to access.

Please do the following: Log into your online account. In the Syntorial section select “Downloads” Near the bottom of the...

June 6th, 2024 543 views 1 likes
Syntorial has 199 lessons but I only see 33

Syntorial's 199 lessons are broken up into 33 chapters. In the Table Of Contents, click each chapter to reveal its...

June 12th, 2024 639 views 0 likes
Problem or issue with a specific patch in a Syntorial challenge

If you encounter an issue with a specific patch in a Syntorial challenge like: You disagree with the score you...

December 2nd, 2024 128 views 0 likes
Syntorial challenge playback is silent

There was a previous bug, in which hitting the play button in a challenge failed to play anything. This was...

January 20th, 2025 18 views 0 likes

Audible Genius Knowledge

I'm getting a "Reset file is missing" error message in Syntorial during the "LFO In Poly Mode" lesson

I can't set the correct Unison Spread knob value in Syntorial

Syntorial's Dropdown menus are flickering and I'm unable to click them

I can't log into the Syntorial iPad app

I can't open Syntorial in my DAW

I'm having problems with Syntorial's audio on Windows (glitchy, crackling, silent, etc). How do I fix it?

I'm having trouble authorizing Syntorial

I'm having trouble turning Syntorial's knobs

I'm on Windows, and Syntorial's videos are either blank or distorted

I've installed Primer on my Mac, but it won't show up in Logic

In Syntorial's challenges, if I play a note and switch patches, the note doesn't stop like it's supposed to

My Syntorial User is missing

Primer is missing presets folders on Windows

Primer V1 AU on Mac is making my DAW crash

Problem Downloading Lesson Packs in Syntorial

Syntorial is crashing on iPad

Syntorial is crashing on Mac

Syntorial is crashing on Windows

Syntorial is hanging or crashing on startup

Syntorial's standalone synth is missing the On Your Own and Factory presets on Windows

The Primer dropdown menus in Cubase on Windows don't work properly

The Syntorial installer won't launch or finish

Syntorial's videos are silent on Mac

There's a "stuck" note in Syntorial that won't stop playing

When I open Syntorial I get the error "[name].syn File Missing or Corrupt"

I lost my Syntorial progress! Can you help?

Syntorial crashes when my Mac's theme changes between dark and light

Syntorial V1: The Lesson Pack Demonstrations don't have any audio

I own the Spanish version of Syntorial V1, but there's no longer a Spanish account page for me to access.

Syntorial has 199 lessons but I only see 33

Problem or issue with a specific patch in a Syntorial challenge

Syntorial challenge playback is silent