The most common fix for this is:
- Log into your online account
- In the Syntorial section, click "Authorizations"
- De-Authorize all CPUs and iPads
- Try authorizing Syntorial again
If that doesn't work, make sure you're authorizing the correct version. Version 1 and Version 2 each require different serial codes. The easiest way to know what version you're using is by Syntorial's visual appearance:
- V2 has a dark theme:
- V1 has a light theme:
It you're using the correct version, reach out to us via the Contact Us at the top of this page, and include the following:
- Mac/Windows:
- Open Finder
- Go into the Documents/Syntorial folder
- Grab the "log.txt" file
- iPad
- Open the Files app
- Select "On My iPad" on the left side of the screen
- Go into the "Syntorial" or "Syntorial 2" folder (depending on which version you're using)
- Go into the "Syntorial" folder
- Grab the "log" file there