Please try the following solutions in order:
Solution #1
If you have the installer file in a cloud folder like Dropbox, Google Drive, or iCloud, move it to a non-Cloud folder like Desktop or Downloads, and then try launching it from there.
Solution #2
Restart your computer and try again.
Solution #3
If you're a Mac User, try this:
- Right-click the installer and select "Open" in the popup menu.
- The popup may show a message with an additional "Open" or "Open Anyways" button. Click it.
- The installer should now run as expected.
Solution #4
Reach out to us via the Contact Us button at the top of this page. If you're on a Mac, also please do the following:
- Go into Applications/Utilities and open Terminal
- Type in the following command: cp /var/log/install.log ~/Desktop
- On your Desktop, you should now see an "install.log" file.
- Attach that log file when you contact us